IESCO Helpline: Official Numbers, Complaint Methods, and How to Contact IESCO

The Islamabad Electric Supply Company (IESCO) delivers electricity to millions of residential, commercial, and industrial customers across Islamabad, Rawalpindi, Attock, Jhelum, and Chakwal regions. Whether you are facing billing issues, load-shedding complaints, new connection queries, or emergency support, contacting the right IESCO helpline is crucial for quick and effective service.

This complete guide will help you easily find official IESCO contact numbers, alternative communication methods, complaint procedures, and tips for resolving your issues faster.

Primary IESCO Helpline Numbers

For any electricity-related issue, you can reach IESCO through the following official helpline numbers:

#	Center Name	Location Address	Landline	Mobile Number	Fax Number
1	Customer Services Center Blue Area	Behind Shaheed-e-Millat, China Chowk, Blue Area Islamabad	051-9244301-2 / 111-390-390	0307-8881783	051-2822010
2	Customer Services Center G-9 Islamabad	Plot No.7-B, Shop No.12-B G-9 Markaz (Karachi Company), Islamabad	051-2285931	0307-8881780	051-2285932
3	Customer Services Center Marrir Hassan	Marrir Hassan, Rawalpindi	051-9292692	0307-8881782	051-9272123
4	Customer Services Center Chandni Chowk	Chandni Chowk, Rawalpindi	111-309-309 / 051-4927303	0307-8881786	051-4580017
5	Customer Services Center Sowan Garden	Plot #1, St. No:4, F-Block, Shalimar Road, Sowan Garden, Islamabad	051-5738621	0307-8881773	—
6	Customer Services Center Chakri	Chakri Interchange, Rawalpindi	0514-675245	0307-8881772	0514-675114
7	Customer Services Center Jhelum	GTS Chowk, Jhelum Cantt	0544-9270169	0307-8881501	0544-9270170
8	Customer Services Center Fateh Jang	Near NADRA Office, Fateh Jang	057-2212067	0307-8881781	057-2212067
9	Customer Services Center Taxila	GT Road, Near Lari Addah, Taxila	051-9314162-63	0307-8881776	051-9314162-63
10	Customer Services Center Attock	Near Jamia Masjid, Islamia High School, Attock City	057-2702756	0307-8881774	—
11	Customer Services Center Chakwal	Tehsil Chowk, Zila Council Plaza, Chakwal	0543-553279	0307-8881775	0543-554817

• IESCO Central Helpline: 118 (available 24/7 for emergencies, faults, and general complaints)
• IESCO Complaint and Service Centers: 051-9252937
• IESCO Head Office Contact: 051-9252902
• Customer Service Numbers (Local Divisions): Numbers vary by region. You can check your bill or the IESCO website for local office numbers.

Always dial 118 first for outages, emergencies, or quick support.

Alternative Contact Methods

If you prefer not to call, IESCO also offers several other official channels for communication:

• SMS Complaint Service: Send your complaint to 8118 (format: “IESCO [space] your complaint details”)
• Email: complaint@iesco.com.pk
• Online Complaint Portal: Visit the IESCO Online Complaint Portal
• Mobile App: Available for Android users (download via Google Play Store  search for “IESCO App”)
• Official Social Media:
• Facebook: facebook.com/OfficialIESCO
• Twitter: twitter.com/IESCO_Official

How to Register a Complaint (Systematic Guide)

Here is how you can register your complaint with IESCO effectively:

1. via Helpline (Call)

• Dial 118 from your mobile or landline.
• Listen carefully to the automated menu.
• Select the option related to your issue (billing, fault, new connection, etc.).
• Provide your Reference Number, Meter Number, and Location.
• Note the Complaint Reference Number given by the agent.

2. via SMS

• Open your SMS app.
• Type: IESCO [space] Your Complaint.
• Send to 8118.
• Wait for a confirmation message.

3. via Online Portal

• Visit the IESCO Online Complaint Portal.
• Fill out the complaint form with your details.
• Submit and save your tracking/reference number.

 Use the mobile app for billing updates, load shedding notifications, and quick complaints.

Finding Your Nearest IESCO Office

Need in-person help? Find your local IESCO office easily:

• Visit: IESCO Official Website Office List
• Check your bill: The Local office contact is usually printed on your electricity bill.
• Google Maps: Search IESCO Office near me to find directions.

What Information to Have Ready Before Contacting IESCO

To speed up your complaint or inquiry, keep these details ready:

• Customer Reference Number (printed on your bill)
• Meter Number (from the electricity meter or bill)
• Complete Address
• Nature of the issue (billing, fault, outage, etc.)
• Recent bill payment history (if billing issue)
• Phone number for callback

Tips for Effective Communication

• Always mention your Reference Number first.
• Explain your issue clearly in one or two sentences.
• Stay calm and polite; this helps agents assist you faster.
• Save the Complaint Reference Number after reporting.
• If the issue remains unresolved, escalate to a Supervisor.

Avoiding Scams and Unofficial Contacts

Be alert! Many scammers pose as utility company representatives.

Remember:

• IESCO will never ask for your personal banking information via call or SMS.
• Only use numbers and portals from the official IESCO website or your electricity bill.
• Always confirm numbers before making payments or sharing information.

If you receive suspicious calls, immediately report them to IESCO or local authorities.

Conclusion

Knowing the right way to contact IESCO can save you time, frustration, and effort. Whether it is a power outage, billing issue, or general inquiry, always use official channels to ensure your complaint is handled professionally and quickly.

 Frequently Asked Questions (FAQ)